
Questions & Answers
Here you will find answers to frequently asked questions and other things you may be wondering about Romega and our various products.
Subscription
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You can contact us by phone at 952 93 384.
Our customer service is open:
Tuesday: 10:00–14:00
Wednesday: 09:00–12:00
Thursday: 09:00–12:00You can also reach us via email: post@romega.no
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You can easily set up a direct debit if you wish. When you log in to your online bank to pay your first invoice, you will be offered the opportunity to set up a direct debit. Click on “yes” and then follow the instructions. If you are already a customer, go to the “direct debit” tab in your online bank.
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Yes, you can cancel your order within 14 days of placing the order, as long as the product is unopened. Please contact customer service on 952 93 384 if you wish to exercise your right of withdrawal. As a subscriber, you are only entitled to cancel your first package.
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The subscription has no binding period and can be terminated at any time.
However, it is important that you make sure to cancel your subscription before your deadline expires. Your deadline is adjusted to your subscription, and you can find the date of the last changes on your invoice.
Remember that Romega® capsules work best when taken regularly. Find your own routine so you remember to take them – then your body will be happy.
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Yes.
Just contact customer service if you want Romega® delivered more often, if you need to pause your subscription or if you want to change products.
My account
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"My Account" is no longer used for service reasons. Unfortunately, we have experienced that changes and adjustments made by customers themselves in some cases did not work as desired.
To ensure that your products and deliveries arrive when you want them, we have chosen to strengthen the staffing in our customer service department so that all changes and adjustments are made correctly.
Delivery
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All our subscriptions are delivered free of charge.
For individual purchases, a shipping cost of 250 SEK will be added.
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We ship orders continuously throughout the week. Deliveries are adjusted to your subscription so that you receive your Romega® package before the one you have at home runs out.
If you need more packs or if you want to pause or change your subscription, just contact our customer service.
Product information
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Each Romega capsule contains naturally refined nutrients from the roe of sustainably fished herring.
Thanks to good and sustainable quota regulations, herring remains an important part of the maritime industry in Norway. The herring stock is carefully managed, so that future generations can also benefit from this amazing fish. Today, herring in food production has a very low environmental impact.
Only a small part of the herring shoal is taken from the sea and transported to the fish receptions for further processing. The herring stock is well managed and fishing is carried out under strict quota rules. At the receptions, the immature roe is separated from the herring fillet, and the roe is then further processed into Romega®. Here we are talking about short-lived omega-3.
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The recommended daily dose of Romega® is 2–6 capsules.
The daily dose of Romega® can be taken at one time or divided into morning and evening, preferably with meals.
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Romega® is completely safe to use because it is an extract from a well-known food product (herring roe).
Romega® is safe to use with other products. If you have an increased risk of bleeding or are taking blood-thinning medications, you should avoid large doses of omega-3 supplements. We recommend that you consult your doctor.
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Romega® contains no lactose, gluten or citrus. Romega® can be used by people with shellfish allergies and provides all the health benefits of omega-3 bound to phospholipids.
Since the raw material in Romega® comes from fish, fish protein may be present. We cannot guarantee that the product is safe for people with fish allergies. You should assess the risk yourself in consultation with your doctor.
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The jar can be safely stored at room temperature, i.e. below 25℃, and should be placed protected from strong sunlight. However, after opening, it is recommended to store it in the refrigerator, as this prevents odor and taste from developing over time.
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Romega® differs from traditional omega-3 products in that it contains oil from Norwegian herring roe, which contains a range of unique nutrients for health.
In herring roe oil, the omega-3 fatty acids DHA and EPA are bound to phospholipids. The special properties of phospholipids mean that the DHA and EPA fatty acids are absorbed more quickly into the body – and you avoid unpleasant fishy regurgitation. *
EPA and DHA are particularly important for the brain and vision.
EPA is important for the heart. **
Romega® also contains the essential nutrient choline, which is an important building block in all cells of the body. Choline is also central to the body's fat and cholesterol metabolism and for the formation of the brain's neurotransmitter acetylcholine. ***The updated Nordic Nutritional Recommendations (NNR2023) highlight the importance of choline as part of a healthy diet.
*) Cook et al. (2016). Bioavailability of Long Chain Omega-3 Polyunsaturated Fatty Acids from Phospholipid-Rich Herring Roe Oil in Men and Women with Mildly Elevated Triacylglycerols. Prostaglandins, Leukotrienes and Essential Fatty Acids.
**) A daily intake of 250 mg of DHA and EPA contributes to maintaining normal heart function, and a daily intake of 250 mg of DHA contributes to maintaining normal vision and normal brain function.
***) Beneficial effects are achieved with an intake of at least 82.5 mg of choline. Four capsules of Romega contain approximately 84 mg of choline.